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policies

 

 

 payment

 

-we accept paypal as well as american express, visa, mastercard, and discover

-all orders being shipped within new york are subject to sales tax

-orders being shipped internationally may be subject to import duties and/or taxes, hotoveli is not responsible for any charges incurred from customs or duties.  Any additional charges for customs clearance are outside of hotoveli's control. please contact your local customs office for further information

 

lost or damaged items

 

-hotoveli will not be liable for item damages caused by shipping. any damage caused from shipping should be taken up by you with the shipping company. in the event that an item is lost in transit, a claim must be made by you with the shipping service.

 

online exchange policy

 

-exchanges will be accepted within 7 days on unworn merchandise with all original tags attached

-all returns are subject to approval

-returns will be processed back to whichever form of payment was used for the purchase. once the return has been processed allow up to 10 business days for your refund to post

-shipping and handling fees are not refundable

-all sale items are final sale

-return shipments should be addressed as such:

 

hotoveli

attn: returns

271 west 4th street

new york, ny 10014

212.206.7722

 

security

-purchases made through hotoveli.com are secured through paypal. all personal and credit card information transmitted is handled by paypal's secure connection.  all personal contact information provided to us will not be shared, sold, or solicited

 

 

 *all policies are subject to change at the discretion of hotoveli.